AGE: We accept drivers from the ages of 21 to 70 who have no medical problems. For persons over 70 or for persons with disabilities, we can try and arrange with our insurance company to work out an economic quote.
AVAILABILITY: Most vehicles as booked by our customers are available, but in case the specific vehicle is not available, we shall provide a vehicle of equivalent grade or higher grade at the same agreed price.
CANCELLATIONS & REFUNDS: Bookings once made can be cancelled by giving us a minimum of 7 day’s notice. The amount paid at the booking time will be refunded after deducting a admin charge equivalent to 5% +VAT of the total booking value. Cancellations between 7 days and 4 days will entail an admin charge as stated above plus a cancellation charge of 25%. For cancellations between 4 days and 1 day a charge of 50% of the full booking amount plus the admin charge as stated above shall be deducted, and for cancellations within 24 hours, no refund shall be given.
CONGESTION CHARGES: These are payable by the hirer on actual usage by them as required by the law.
CDW: We do not have any CDW clause applicable on our hire contracts.
CONTINENTAL HIRE: Specific cover for insurance and Rescue / Recovery must be obtained and all extra premiums / charges shall have to be paid; prior to allowing the vehicle to be driven overseas. For mini busses, a TACHO CARD must be obtained by the driver from DVLA and shown to us before we process the requirement for insurance etc. for minibuses for continental use.
DELAYED RETURNS: An amount equivalent to 3 times of daily rental will be charged for vehicles returned later than the scheduled return time shown in the rental agreement. We also reserve our right to inform the police of the vehicle having gone missing if either the hirer doesn’t contact us and inform us about the delay or attempts by us to contact the hirer have within 30 minutes of the scheduled return time have not resulted in any response from the hirer.
DEPOSITS: A pre-authorisation deposit only on Credit or Debit card is held for a maximum of 10 days from the start of the hire agreement. We do not accept cash deposits. Deposit of £ 500 is pre-authorised for drivers who are UK licence holders and £ 750 for non-UK licence holders.
EXCESS: We have an excess of £1000 – £10000 for any damage to vehicle when on hire. For non-UK licence drivers, the excess differs.
DISCOUNTS: We offer a discount of 10% for personals (hirer or driver) belonging to POLICE, FIRE SERVICES, ARMED FORCES, DOCTORS AND NURSES and STAFF OF ANY FOREIGN EMBASSY on production of a valid ID establishing their employment with the above. A copy of the ID shall be retained by us.
INSURANCE: All our vehicles are insured for the hire purpose and all details as required by the underwriters shall have to be provided by the hirer before commencement of the hire.
LICENCE: A full UK licence is required. Licences issued in some other countries can also be accepted. If there are any endorsements on the licence, then a specific approval will be needed from the underwriters before the vehicle is handed out for hire. Please check with us on phone or e mail about acceptable licences and endorsements.
ONLINE BOOKINGS: Bookings can be made online by sending us an email.
WORKING HOURS: Our working hours Monday to Friday 9am to 7pm, Saturdays from 9.30am to 4pm and Closed on Sundays
PAYMENTS: We follow a strict payment policy. No vehicle goes out of our premises without payment for the full duration of the rental being received by us. This can be in cash or by card.
RETURN TIMINGS: This will be followed strictly as per what is mentioned in the rental agreement. Point 7 will apply for delayed returns.
EXTENTIONS: these should be notified to us and confirmed by us at least 48 hours before the scheduled return date and time.
REFUNDS: Refunds as stipulated in point 3 above will be made within 28 days of the sanction date.